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Central hub for information, resources, and guides with further content on the product and/or service.
Cloud connectivity guide
This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for the TeamConnect Bar (TC Bar) and preparing it for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
Preparing the TC Bar for cloud connectivity
To enable cloud connectivity for TC Bar devices, ensure the latest firmware is installed and configure the necessary network settings and outbound ports as specified.
Installing the firmware
Follow these steps to install the firmware for the TC Bar using Sennheiser Control Cockpit on Windows, ensuring to remove any previous firmware versions to avoid conflicts.

Knowledge Base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for the TeamConnect Bar (TC Bar) and preparing it for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
  - Preparing the TC Bar for cloud connectivity
    To enable cloud connectivity for TC Bar devices, ensure the latest firmware is installed and configure the necessary network settings and outbound ports as specified.
    - Network modes
      This chapter outlines the network communication options for TC Bars S and M, including Single Domain, Dual Domain, and Split Modes, along with guidance for configuration.
    - Required outbound ports (DeviceHub)
      Sennheiser DeviceHub relies on Microsoft Azure IoT Hub for connections established by the TC Bars.
    - Optional ports (Control Cockpit)
      Enable specific firewall ports to perform firmware updates of the TC Bar using Sennheiser Control Cockpit software.
    - Installing the firmware
      Follow these steps to install the firmware for the TC Bar using Sennheiser Control Cockpit on Windows, ensuring to remove any previous firmware versions to avoid conflicts.
  - Known Issues
    This document outlines known issues and pitfalls related to firmware, time synchronization, third-party access, and provides supportive links for troubleshooting TC Bars.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.

Installing the firmware

Follow these steps to install the firmware for the TC Bar using Sennheiser Control Cockpit on Windows, ensuring to remove any previous firmware versions to avoid conflicts.

This step is only required if the device does not yet have cloud-enabled firmware installed. If such a firmware update has already been performed, no further update is necessary.

To install the firmware:

Download and install Sennheiser Control Cockpit v9.1.2 or higher under sennheiser.com/control-cockpit (Windows only).
In Control Cockpit, navigate to Device > Firmware Info.
Select the firmware v2.0.2 or higher from the drop-down and perform the update.

The firmware has been installed successfully.