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Central hub for information, resources, and guides with further content on the product and/or service.
Cloud connectivity guide
This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
  - Preparing the device for cloud connectivity
    To enable cloud connectivity for devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).
  - Known Issues
    This document outlines known issues and pitfalls related to firmware, time synchronization, third-party access, and provides supportive links for troubleshooting devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.

Cloud connectivity guide

This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.

Supported Sennheiser devices

All devices from 2026 onward
TeamConnect Bar S or M (TC Bar)

Prerequisites

All Sennheiser devices:

Network access with mandatory firewall configuration

TC Bar S/M:

Firmware image with embedded "Local Web UI" (LUI) supporting Sennheiser DeviceHub OR
Sennheiser Control Cockpit (v9.1.2 or higher) in order to update the older version without LUI
For more information, please refer to the chapter DeviceHub compatibility with older devices.