Monitoring devices

DeviceHub provides a central Dashboard to monitor all connected devices within an organization.

By navigating to the Dashboard page, you can see all relevant information about your organization and its devices, depending on your level of access.

The following organizational information is provided:
  • Enrolled devices – Total number of devices registered and assigned to your organization
  • Managed rooms – Total number of rooms with at least one assigned device in your organization
  • Team members – Total number of users with active accounts in your organization

To identify devices that require attention, a filtered device list is displayed, showing only devices that currently report issues. Devices are sorted based on their level of urgency.

Devices with no issues detected are not shown in the list. Therefore, the number of enrolled devices can differ from the number of devices in the device list on the Dashboard.

Possible device-level issues

Issues that can occur at the device level are divided into the following categories:
  • Cloud alerts – Devices that are currently disconnected from the cloud and cannot be monitored or managed remotely.
  • Device alerts – Critical alerts for connected devices that require immediate attention.
  • Device warnings – Non-critical notifications for connected devices that may indicate misconfiguration.
  • Firmware state – Firmware notifications for connected devices that may need attention.

State colors based on urgency

If a device reports a critical alert in addition to a warning or firmware notification, it is represented as red.
The state of the device is color-coded based on the urgency:
  • Red – Disconnected devices or devices with critical alerts
  • Yellow – Devices with warnings
  • Blue (update available): new firmware is available to be installed
  • Red (update failed) – Firmware update unsuccessful

Issue-based device list filtering

The device list on the Dashboard can be filtered by issue.

Only one filter can be applied at a time.
To filter the device list:
  1. Select the tile representing Cloud alerts, Device alerts, Warnings, or Firmware to filter the device list.
  2. Deselect the tile to remove the filter from the list.

Device states

The device information row in the device list, either on the Dashboard or on the Device overview page, represents the reported state of the device. The number of represented states is limited to one. An indicator provides insight into the number of reported issues.

For detailed information, go to the Device detail page to see all states that are reported for a specific device.

If a device reports a cloud alert, device alert, or warning, all users within the organization are notified by email containing the specific organization, device, issue, and the device’s location.