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Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
Security white paper
This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
Security testing and vulnerability management
DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for the TeamConnect Bar (TC Bar) and preparing it for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
  - Security at Sennheiser
    Overview of Sennheiser's integrated security approach and the key measures used to ensure secure, standards-compliant products for customers.
  - Communication flows
    Overview of the communication flows between Sennheiser devices and DeviceHub.
  - Authentication & authorization
    User authentication, access control, and secure device enrollment in DeviceHub.
  - Data protection
    Sennheiser applies a comprehensive data protection strategy that ensures robust encryption controls for both data at rest and data in transit.
  - Data privacy
    Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.
  - Security testing and vulnerability management
    DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.
  - Monitoring & incident response
    DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.
  - Compliance
    DeviceHub compliance with security-related certifications and standards.
  - Additional resources
    Find more information, documentation, and support options related to Sennheiser DeviceHub.

Security testing and vulnerability management

DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.

Security testing

Sennheiser’s internal product security team performs regular security testing of DeviceHub. In addition, DeviceHub has undergone independent third-party testing through means of an external penetration test.

An external security assessment, including thread modelling and security concept reviews, was executed. Sennheiser is committed to regularly testing the security of our products.

Vulnerability management

Sennheiser’s dedicated product security team investigates vulnerabilities and determines their applicability, severity, and impact. Sennheiser responds within 7 working days upon receiving reported vulnerabilities and will provide updates on the status of confirmed vulnerabilities in a timely manner.

If you want to report a vulnerability in a Sennheiser product:

Open the form: Vulnerability report.
In the field How can we help you?*, select Report a security issue: Product/Software.