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Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
Security white paper
This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
Monitoring & incident response
DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for the TeamConnect Bar (TC Bar) and preparing it for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
  - Security at Sennheiser
    Overview of Sennheiser's integrated security approach and the key measures used to ensure secure, standards-compliant products for customers.
  - Communication flows
    Overview of the communication flows between Sennheiser devices and DeviceHub.
  - Authentication & authorization
    User authentication, access control, and secure device enrollment in DeviceHub.
  - Data protection
    Sennheiser applies a comprehensive data protection strategy that ensures robust encryption controls for both data at rest and data in transit.
  - Data privacy
    Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.
  - Security testing and vulnerability management
    DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.
  - Monitoring & incident response
    DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.
  - Compliance
    DeviceHub compliance with security-related certifications and standards.
  - Additional resources
    Find more information, documentation, and support options related to Sennheiser DeviceHub.

Monitoring & incident response

DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.

Continuous cloud security monitoring

We operate centralized security monitoring for our cloud environment to quickly detect, assess, and respond to threats.

Centralized telemetry & SIEM aggregation
Security signals from our Microsoft cloud services are collected and analyzed within a Security Information and Event Management (SIEM) platform to provide real-time visibility and alerting.
Automated detection & analytics
We employ automated detections—combining rule-based alerts and behavioral analytics—to identify anomalous activity and potential threats, with continuous tuning to reduce false positives.
Log retention
Security logs, including audit and login events, are retained for 365 days in line with our policy to support investigations and compliance.
Incident response
A dedicated Incident Response (IR) team follows a documented process with defined escalation paths.
Monitoring scope
Our monitoring is presently focused on identity and access telemetry from Microsoft Entra (sign in and audit events).
Resilience & Recovery
We leverage Microsoft services to protect data and sustain operations in the event of an incident.