License activation fails

Condition

An error occurs during license activation.

Causes

The three most common causes of activation errors are as follows:
  1. The Base Station was not connected properly and has no Internet connection (see Solution 1: Establish a proper connection of the Base Station to the Internet).
  2. The license server and/or NTP time server are/is unreachable due to missing port permissions, preventing license key authorization and system clock synchronization (see Solution 2: Open required ports for license activation and system clock synchronization).
  3. The license key was entered incorrectly or has already been activated and is in use with another Base Station (see Solution 3: Check the activation code and contact support if necessary).

Solution 1: Establish a proper connection of the Base Station to the Internet

  1. Please connect the Base Station directly to a network with Internet access via a switch or router.
  2. Direct connections via laptop etc. are only supported in certain network configuration (see Sharing Internet connection in small network setups). To eliminate this issue, please avoid a direct connection with your device for license activation.

Solution 2: Open required ports for license activation and system clock synchronization

Please contact your IT administrator to provide Internet access to the License Server and any NTP server by opening the required network ports and to provide DNS settings via DHCP to the device.
Address Port Protocol Type Service Usage
my.nalpeiron.com 80 HTTPS (TCP) Unicast Sennheiser License Server Activation of devices
ANY (see list of NTP servers) 123 NTP Unicast NTP Time Server Synchronize system time
You can find the complete overview of all ports at Ports, protocols and services.

Solution 3: Check the activation code and contact support if necessary

  1. Please verify that you have correctly entered the Activation Code, or check if someone else has already used the code to activate another Base Station.
  2. If the code has already been used for activation, please reach out to Sennheiser Customer Support.