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Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
Security white paper
This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
Data privacy
Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
  - Security at Sennheiser
    Overview of Sennheiser's integrated security approach and the key measures used to ensure secure, standards-compliant products for customers.
  - Communication flows
    Overview of the communication flows between Sennheiser devices and DeviceHub.
  - Authentication & authorization
    User authentication, access control, and secure device enrollment in DeviceHub.
  - Data protection
    Sennheiser applies a comprehensive data protection strategy that ensures robust encryption controls for both data at rest and data in transit.
  - Data privacy
    Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.
  - Security testing and vulnerability management
    DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.
  - Monitoring & incident response
    DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.
  - Compliance
    DeviceHub compliance with security-related certifications and standards.
  - Additional resources
    Find more information, documentation, and support options related to Sennheiser DeviceHub.

Data privacy

Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.

All processing of private data is carried out in compliance with GDPR. For more information, see the privacy policy.

Private data

Sennheiser needs to store a minimum set of private data to offer the user login & authentication for DeviceHub, namely:

User email address
First and last name of the user

Microsoft Azure services are utilized for storage of private data, hosted on EU data servers.

Non-private data

Sennheiser also stores non-private data to offer the cloud monitoring and configuration service, such as:

Organization name
Location names
Device configuration

Microsoft Azure services are utilized for storage of non-private data, hosted across AMER, EMEA and APAC for redundancy and availability.

No audio or video data is ever sent from a Sennheiser device to the Sennheiser DeviceHub. Only control information is transmitted to the cloud, namely device configuration and monitoring status.