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Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
Security white paper
This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
Authentication & authorization
User authentication, access control, and secure device enrollment in DeviceHub.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.
  - Security at Sennheiser
    Overview of Sennheiser's integrated security approach and the key measures used to ensure secure, standards-compliant products for customers.
  - Communication flows
    Overview of the communication flows between Sennheiser devices and DeviceHub.
  - Authentication & authorization
    User authentication, access control, and secure device enrollment in DeviceHub.
  - Data protection
    Sennheiser applies a comprehensive data protection strategy that ensures robust encryption controls for both data at rest and data in transit.
  - Data privacy
    Overview of how Sennheiser DeviceHub collects, stores, and protects private and non-private data in compliance with GDPR.
  - Security testing and vulnerability management
    DeviceHub undergoes continuous security testing and structured vulnerability management to help ensure robust protection against emerging threats.
  - Monitoring & incident response
    DeviceHub monitors security-related events and defines processes for efficient incident detection, analysis, and response.
  - Compliance
    DeviceHub compliance with security-related certifications and standards.
  - Additional resources
    Find more information, documentation, and support options related to Sennheiser DeviceHub.

Authentication & authorization

User authentication, access control, and secure device enrollment in DeviceHub.

To safeguard your data, DeviceHub employs a comprehensive security framework grounded in industry-standard authentication and authorization.

This framework incorporates a range of security features that ensure only verified and appropriately authorized users can access DeviceHub, namely:

Identity & Access Management:

DeviceHub uses the Microsoft Entra service for authentication. Organizations can enable Single-Sign-On (SSO) or allow users to register for the service with an email address.

Single-Sign-On (SSO) is supported with the following protocols: SAML 2.0, OpenID Connect, OAuth 2.0.

Multi-factor Authentication (MFA):

Multi-factor authentication (MFA) is available to all users through single sign-on (SSO). Support via Sennheiser’s own solution, using a second email verification code, will follow soon.

Role-Based Access Control (RBAC):

Assign roles to users to control permissions. Current roles include Organization Owner and Location Admin, with more coming soon. For a detailed description, please refer to the DeviceHub user documentation.

Device Enrollment:

Devices can be securely enrolled in Sennheiser DeviceHub to enable cloud-based device control, using a time-limited enrollment code.