Software

The program does not launch
  1. Check that your PC satisfies the system requirements (System requirements).
  2. Check the settings of your firewall; the WSM may be blocked by a setting.
The receiver panel does not appear
The firmware in the receiver has not yet been updated.
  1. Update the firmware in the receiver (see Updating the firmware of devices).
Device is not found
Device is switched off
  1. Switch on the device.
    Firewall blocks the WSM
  2. Enable the corresponding ports for the WSM.
    Device is separated by a router
  3. Manually register the device with the WSM (see Registering a device with a static IP address).