FAQ

The most frequent questions and answers summarized in a chapter.

Why can I not use the TCC M Plus immediately after installation?

For security reasons, the TCC M Plus must be claimed before it can be used for the first time. Access the local user interface (LUI) and perform the initial configuration by creating a password. Once the device has been claimed, it can be configured and operated normally.

How do I access the local user interface (LUI)?

The LUI can be accessed via a web browser using the IP address of the device or the mDNS hostname. The default mDNS hostname is located on the product label, the packaging, or in the QR code. By default, the hostname follows this format: https://tccm-plus-[serialnumber].local.

Why is the TCC M Plus not visible in Q-SYS Designer?

The TCC M Plus starts in the default mode. To use the microphone with Q-SYS, activate Q-SYS Mode in the device settings. After activation, the LED flashes red and blue, indicating that the device can be detected in Q-SYS Designer. Make sure that you are using the currently supported version of Q-SYS Designer.

Can I change the device name?

Yes. The device name can be changed in the Device Management section of the LUI or in DeviceHub. When changing the device name, the hostname and the mDNS name are updated automatically. Optionally, the same name can also be used for the AoIP device name in the AoIP settings.

Why can my device not connect to DeviceHub?

Check whether the device has access to the Internet, a valid system time is set, and the required firewall permissions are in place. If necessary, configure an NTP server or use the browser time to synchronize the device time before onboarding.

Can I use the TCC M Plus without DeviceHub?

Yes. All basic device configurations and operation can be performed locally via the LUI. DeviceHub is only required for cloud-based monitoring and remote management functions.