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Cloud connectivity guide
This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
Preparing the device for cloud connectivity
To enable cloud connectivity for devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
  - Preparing the device for cloud connectivity
    To enable cloud connectivity for devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).
    - Network modes
      Supported devices require the correct network configuration to operate as intended.
    - Required outbound ports (DeviceHub)
      Sennheiser DeviceHub relies on Microsoft Azure IoT Hub for connections established by the Sennheiser devices.
    - Optional ports (Control Cockpit)
      Enable specific firewall ports to perform firmware updates of needed devices using Sennheiser Control Cockpit software.
    - DeviceHub compatibility with older devices
      This topic provides an overview of how to prepare older devices for DeviceHub compatibility and enroll them into DeviceHub.
  - Known Issues
    This document outlines known issues and pitfalls related to firmware, time synchronization, third-party access, and provides supportive links for troubleshooting devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices.
- Audio/video application guide
  This guide provides technical guidance for planning, configuring, and operating TeamConnect Bar systems in audio/video conferencing environments.
- Network guide
  This document is intended for system integrators and room planners and serves as a planning guide for the network integration of the TeamConnect Bar (TC Bar) in a room.
- Cybersecurity white paper
  This white paper aims to provide IT professionals with an in-depth understanding of the TC Bar, its components, and its security features.
- FAQ
  The most frequent questions and answers summarized in a chapter.

Preparing the device for cloud connectivity

To enable cloud connectivity for Supported Sennheiser devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).

To operate in a cloud environment, the device must be updated to the latest firmware version available for this device.

Note:

In order to enroll your older device without DeviceHub compatibility, you may need additional software to update the firmware to a DeviceHub-compatible version or to set the device to a compatible mode (see DeviceHub compatibility with older devices) and look for "network settings" or "network configuration".