FAQ
Questions and answers on the subject of sound, connection and functions.
My device does not detect the microphone
- Ensure that the device meets the system requirements (see Product information).
- Remove the USB-C cable. Reconnect the cable to the USB-C port on your device.
- If necessary, restart the device you are using (such as a PC) to detect newly attached devices.
I don't hear any sound even though the microphone is detected
- Make sure the microphone is not muted (see Muting the microphone).
- Check the position of the controls on the microphone. To start the adjustment, move all knobs to the center position so that you can hear all incoming and outgoing audio signals. For more information about controls, see Control elements.
The sound is distorted
- If necessary, turn down the GAIN control to reduce the microphone gain. You can find more information under Adjusting the input level (gain).
- Ensure that the distance between the microphone and the point of speaking is between 15 and 45 cm.
- Check the GAIN LED to see if the incoming sound pressure level is overdriving the microphone.
There is no sound in the headphones
- Make sure the microphone is not muted (see Muting the microphone).
- Check that the 3.5 mm headphone cable is connected correctly (see Connecting the microphone).
- Move the headphone volume knob and the mixer control to the center position. Speak into the microphone and adjust the volume to your desired level using the headphone volume knob (see Setting the headphone volume).