Home
Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
Cloud connectivity guide
This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
Preparing the device for cloud connectivity
To enable cloud connectivity for devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).
DeviceHub compatibility with older devices
This topic provides an overview of how to prepare older devices for DeviceHub compatibility and enroll them into DeviceHub.

Knowledge base
Central hub for information, resources, and guides with further content on the product and/or service.
- FAQ
  The most frequent questions and answers summarized in a chapter.
- Troubleshooting
  This chapter provides a systematic approach for identifying and resolving issues that may occur during the operation in DeviceHub.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for Sennheiser devices and preparing them for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
  - Preparing the device for cloud connectivity
    To enable cloud connectivity for devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices, install the latest firmware and configure the required Network modes and Required outbound ports (DeviceHub).
    - Network modes
      Supported devices require the correct network configuration to operate as intended.
    - Required outbound ports (DeviceHub)
      Sennheiser DeviceHub relies on Microsoft Azure IoT Hub for connections established by the Sennheiser devices.
    - Optional ports (Control Cockpit)
      Enable specific firewall ports to perform firmware updates of needed devices using Sennheiser Control Cockpit software.
    - DeviceHub compatibility with older devices
      This topic provides an overview of how to prepare older devices for DeviceHub compatibility and enroll them into DeviceHub.
      - Updating the firmware
        Follow these steps to install the latest firmware for the TC Bar.
  - Known Issues
    This document outlines known issues and pitfalls related to firmware, time synchronization, third-party access, and provides supportive links for troubleshooting devicehub/cloud-connectivity/product-info.html#cloud-product-info__supported-devices.
- Security white paper
  This document aims to provide information about the security and data privacy of DeviceHub to facilitate the onboarding in our customers’ IT environments.

DeviceHub compatibility with older devices

This topic provides an overview of how to prepare older devices for DeviceHub compatibility and enroll them into DeviceHub.

DeviceHub supports all new Sennheiser products released from 2026 onward. Older products can join DeviceHub only after the compatibility requirements have been met.

Depending on your device, you can use appropriate Sennheiser tools to make the device compatible with DeviceHub. Please refer to the-specific topic to make your device compatible:

TC Bar S/M: Updating the firmware