Devices in the cascade not reachable

Device information

Devices in the cascade not reachable

Cause

One or more devices with outdated firmware have been detected in your cascade. As a result, the devices with the indicated MAC addresses cannot be reached.

Solution

  1. Note down the MAC addresses of the affected devices.
  2. Remove the affected chargers from the cascade and connect them directly to the network.
    You can find the MAC address on the device nameplate.
  3. Update each device individually to the latest firmware shown in Control Cockpit. To do this, follow the instructions in chapter Updating CHG 70N(S)-C charger.
  4. Reassemble the cascade.