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Knowledge Base
Central hub for information, resources, and guides with further content on the product and/or service.
Network guide
This document is intended for system integrators and room planners and serves as a planning guide for the network integration of the TeamConnect Bar (TC Bar) in a room.
Trouble shooting
Device error codes
Unexpected errors may occur when updating device firmware via the control software.

Knowledge Base
Central hub for information, resources, and guides with further content on the product and/or service.
- Cloud connectivity guide
  This document provides AV /IT professionals with step-by-step guidance on enabling cloud connectivity for the TeamConnect Bar (TC Bar) and preparing it for integration with Sennheiser DeviceHub, Sennheiser's cloud-based device management platform.
- Audio/video application guide
  This guide provides technical guidance for planning, configuring, and operating TeamConnect Bar systems in audio/video conferencing environments.
- Network guide
  This document is intended for system integrators and room planners and serves as a planning guide for the network integration of the TeamConnect Bar (TC Bar) in a room.
  - Requirements
  - Control software
    The TC Bar can be operated and managed through multiple Sennheiser control applications.
  - Network modes
    To integrate the TC Bar into an existing network structure and control it, use one of the provided control software from Sennheiser such as Sennheiser Device Hub, the Local Web UI, or Sennheiser Control Cockpit.
  - Network availability and extensions
  - Best practice
  - Ports and protocols
  - Trouble shooting
    - Device error codes
      Unexpected errors may occur when updating device firmware via the control software.
- Security white paper
  This white paper aims to provide IT professionals with an in-depth understanding of the TC Bar, its components, and its security features.
- FAQ
  The most frequent questions and answers summarized in a chapter.

Device error codes

Unexpected errors may occur when updating device firmware via the control software.

You can identify the problem using error codes and solve it quickly with the recommended remedial steps.

Device Error Codes in Control Cockpit

0 None: The device is ready to be updated

1 DeviceNotReady : The device is not ready to be updated

The device is not in the ‚Processing‘ update state and therefore cannot be updated.
Please wait until the device is fully loaded (not grayed out in the Control Cockpit).

2 CannotSetDeviceProperty : The device is not ready to be updated

The device could not enable the update property.
Please check the connection to the device.

3 DeviceReportsError : Update error

The device reports an update error.
Please read the error message and react accordingly / contact the Sennheiser support.

4 NoDeviceReaction: Error after image upload

The device does not react after firmware image upload.
Please check the connections / contact the Sennheiser support.

5 GeneralError: General error

A general error has occurred.
Please check the connection and restart the device